We are here to help! In case of any questions or difficulties, please contact our 24/7 hotline at 814774774.

We wish you a pleasant and safe journey!

Starting a ride with Lublin City Bike is really simple! Just a few quick steps:

• Register – download our app from Google Play or the App Store, or visit the lubelskirower.pl website.
• Activate your account – click on the activation link we will send to your e-mail (if you register via the website). If you don't see the message, be sure to check your SPAM folder.
• Top up your account – deposit a minimum of 10 PLN (this is the registration fee). If you are planning longer trips and want to ride without worrying about your account balance, we recommend topping up with 20–40 PLN.
• Rent and hit the road! – go to the nearest station, choose a bike, and scan the QR code on the rear wheel using the app.

These details are used for various tasks in the system. Here is how to use them:

Phone number and PIN: This is your combination for quick bike rental in the mobile app and logging in on the website. Remember to enter the number with the country code, in the format: 48 xxx xxx xxx.

Login and password: These are used exclusively for logging into the full user panel on the lublin.filfri.eu website.

Important: The PIN code and password are two completely different security measures – remember not to use them interchangeably when logging in on the website.

Without internet access, you can register at one of the 15 terminals. Renting a bike without an internet connection is also possible. All you need to do is remember your login details – your phone number and PIN.

You can use the bikes 24 hours a day, 7 days a week during the season (from May 1 to November 30).

However, remember that the maximum time for a single rental is 24 hours. Exceeding this limit will result in an additional fee of 300 PLN.

You can rent even up to 4 bikes at the same time! Just remember to ensure an adequate account balance:

• 1 bike: 1 PLN
• 2 bike: 2 PLN
• 3 bike: 3 PLN
• 4 bike: 4 PLN

Standard fees and reservation:

• LRM registration fee – 10 PLN.
• Riding time from 0 to 30 min – 1 PLN.
• Riding time from 31 to 60 min – 0.50 PLN.
• Each subsequent hour – 1 PLN.
• Bike reservation (up to 30 minutes) – 1 PLN.
• Minimum account balance required for rental – 1 PLN.

Rental limits:

• The maximum number of bikes that can be rented by a single user is 4 bikes (to rent 4 bikes, you must have 1 PLN in your account for each of them).

Additional fees:

• Fee for returning a bike outside the parking zone – 50 PLN.
• Fee for returning a bike outside the LRM zone – 200 PLN.
• Fee for removing an unauthorized/incorrect bike lock – 200 PLN.

The maximum bike rental time is 24 hours. Exceeding this limit will result in an additional fee of 300 PLN.

The replacement cost of a standard bike is 3,000 PLN.

You can top up your account in literally just a few moments – whichever way is most convenient for you! You can use the mobile app or log in to the website. You can choose from express Przelewy24 payments, card, Apple Pay, and Google Pay.

Here is how to do it step by step:

• Log in to your account (in the app or on the website) and click on the TOP UP ACCOUNT tab.
• Enter the amount you want to add to your in-system wallet.
• Choose a payment method – the system will immediately redirect you to the secure Przelewy24 website, where a whole list of convenient options awaits you.
• And you're done! After confirming the payment, you will automatically return to your profile. Finally, just take a look at your balance to make sure everything matches perfectly.

You can rent a bike in two ways: it is most convenient to do it via the mobile app, but you also have a traditional panel at one of the 15 stations equipped with stationary terminals at your disposal.

Here is the easiest way to hit the road with the app:

• Download the app Lublin City Bike from the Google Play store or App Store.
• Log in to your profile – enter your phone number (remember the country code: 48 xxx xxx xxx) and your PIN code.
• Scan the QR code that you will find on the back of the bike. Simply choose the "Rent a Bike" option in the app and point your camera at the code.
• Give the system literally a moment – connecting the bike to the server will usually take from 3 to 5 seconds.
• And you're done! When you hear a characteristic click and a sound signal, it means that the Smart Lock has just opened. Pull the bike out of the rack and enjoy your ride!

Ending your ride is just as simple as starting it! Here is how to return a bike correctly:

• Place the bike into a selected stand at any Lublin City Bike station.
• Close the lock – with a firm motion, slide down the Smart Lock shackle located on the rear wheel. The system will automatically recognize that your ride has ended.

What if the station is completely full?

• Don't worry! Place the bike as close as possible to the racks of the chosen station and simply close the Smart Lock. The system will easily and automatically recognize the return in this location.

⚠️ Important: Remember to always end your ride at an official station. If you return the bike outside the station zone, an additional fee of 50 PLN will be charged.

You can easily return your bike at any LRM station.

Don't remember where the nearest point is? Use our mobile app or visit our website. There you will find a map that shows all nearby stations and the number of available bikes at them in real time.

Do you have a valid season ticket or Lublin City Card (LKM)? Great, because thanks to this you will pay much less for your rental! See how your discounts work:

30 free minutes every day: On each day your season ticket is valid, you get a free half-hour of riding from us. Just remember that you must use these minutes on the same day – they do not roll over to tomorrow, and unused time is simply lost.

Longer ride with the LKM card: If you are planning a longer route and have an active LKM tag, after the free 30 minutes have passed, you can purchase an additional, cheaper subscription for minutes or pay for further travel using funds from your account according to a special, lower price list.

Do you have a valid season ticket for public transport, but do not have a Lublin City Card (LKM)? No problem, you still get a great bonus with us! See exactly how it works:

30 free minutes every day: On each day your season ticket is valid, you get a free half-hour ride from us. Just remember that you must use these minutes on the same day – they do not roll over to the next day, and unused time is simply lost.

Longer ride on standard terms: If you are planning a longer route and spend more than the free 30 minutes on the bike, you settle the rest of the time under regular conditions. You can then purchase a standard subscription for LRM minutes or simply pay directly from your account according to the basic price list.

Do you have an active Lublin City Card (LKM) tag? Great, because this means that you use the LRM system on much better terms! You have two convenient options to choose from:

• Purchase a cheaper subscription: You can buy additional minutes in the system as part of a special, cheaper subscription created specifically for LKM holders.
• Payment directly from your account: You can simply pay for your rides using the funds accumulated in your account, settling according to a dedicated, lower price list.

It's super simple and will only take you a moment! For the system to automatically calculate your discounts, you just need to link your LRM account with your Lubika number.

Here is how to do it:

• Enter your Lubika number: In the LRM app or after logging in to the website, provide the number of your carrier from the Lubika municipal system. This can be either the number of your traditional physical card or the number from the Lubika mobile app.
• Automatic check: The system will immediately verify by itself whether you have a valid season ticket or an active LKM tag on your Lubika account.
• Grab your bonuses: If everything matches, the system will automatically unlock free ride minutes for you and give you the right to purchase a much cheaper subscription.

Do you have free ticket minutes, a purchased subscription, and additional funds on your account? No worries, the system takes care of your wallet itself and consumes packages in the most cost-effective order for you:

• First off – free 30 minutes from your ticket: You start every ride completely free of charge. Only when the first free half hour of a given day passes will the system move to the next step.
• Secondly – subscription minutes: If you decide to purchase an additional subscription, minutes will start being deducted from it after exceeding the free limit from your season ticket.
• At the very end – funds from your account: Only when you have used up all the free minutes and those from the subscription will the fee for further riding start being charged directly from the money accumulated in your account.

Don't worry, such situations happen sometimes! If the Smart Lock shackle does not want to open after rental, simply choose another bike available at the station so as not to waste riding time.

Please let us know about the defect itself so that we can repair it quickly.

You can do this in an instant in the mobile app under the HELP tab or by calling our hotline as soon as possible at 814774774, where our team will help you solve this problem right away.

Safe riding is key! If you notice that the bike has any defect – for example, flat tires, a broken or loose chain, damaged lights, or a blocked Smart Lock shackle – be sure to let us know before you go any further.

You can instantly report a breakdown directly in the mobile app or by calling our hotline at 814774774. Thanks to your report, our service team will be able to quickly address the defect and secure the bike so that no one else has problems during their route!

Don't worry, breakdowns on the route happen! If something breaks down during the ride, it is best to take the bike to the nearest station and end the ride safely there.

Be sure to let us know about the defect itself – you can do this instantly via the mobile app or by calling our hotline directly. Thanks to your report, our service team will find out about the problem immediately and repair the bike quickly!

We are sorry to see you go! However, if you want to close your account in the LRM system, remember one important thing: there must be no active rentals on your account, and the balance must be exactly 0 PLN.

In the mobile app, just click on your login details and choose the "Delete account" option. You can do the same on the LRM website – after logging in, you will find this option in the "Profile" tab. If you have money to be recovered on your account, contact the Customer Service Office (BOK) regarding a refund before clicking.

To do this, write us a message at bok@lubelskirower.pl. In the body of the message, provide your full personal details, add a declaration of your desire to delete the account, and provide your bank account number. Thanks to this, we will immediately transfer your unused funds back to you!